Careers

Manager of Support Services

EXEMPT
FULL TIME
DEPARTMENT- Programs
REPORTS TO- Director of Young Adult Programs
WORK EVENINGS AND WEEKENDS- Occasionally
TRAVEL-Some for conferences and training

To Apply: Send resume and cover letter to jobs@crossroadscampus.org with “Manager of Support Services” in the subject line.

ORGANIZATION SUMMARY

Crossroads Campus was founded in 2010 and is an IRS-designated 501(c)(3) serving Nashville, Tennessee. Our mission is to provide opportunities for healing and developing resilience to young people facing barriers and abandoned pets in order to transform human and animal lives. Our We are committed to improving our community by bringing together neglected animals and young adults to heal and learn from each other. Our core values guide every aspect of our work:

  1. Individually I respect the uniqueness of everyone I interact with. I am responsible for my actions and am guided by grace and compassion.

  2. As a team, we build trust and a community of belonging where everyone’s strengths are recognized, boundaries are protected, and a sense of safety is ever present.

  3. Together we persevere and strive for excellence as an organization. Recognizing the importance of accountability, learning, and reliability in our work.

We provide trauma-informed supportive housing and workforce development opportunities for young adults facing barriers, helping them gain the skills and experience needed to be successful in the workforce. Through the operation of multiple social enterprises—including animal adoption and education, retail, grooming, and a cat café—young adults learn valuable job skills, earn living wages, and develop the ability to manage personal finances.

Our programs foster empathy and compassion for all living things through positive interactions with animals, while also empowering young adults to succeed both personally and professionally.

POSITION SUMMARY

Reporting to the Program Director, the Manager of Support Services is responsible for day-to-day supervision of the case management team as well as providing counseling to program participants using trauma-informed, strengths-based, and developmentally appropriate approaches. This position is a critical member of the program team, serving as a role model for young adults and working closely with other Crossroads’ leadership team members to ensure that programs and deliverables are integrated across the organization and the community.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Lead program intake for job training and residential program

  • Supervise case managers and participate in direct services when needed, including the

    following:

  1. Conduct DLA-20 Assessments at intake and quarterly

  2. Routine case management meetings

  3. Crisis management and additional case management sessions as needed (including
    post-program supports)

  4. Development and tracking of Individual Program Plans (IPP) at intake and quarterly

  5. Identifying and responding to needs for community services including mental or
    physical health services

  6. Community building and facilitated meetings among residential program participants

  7. Oversee the delivery of life-skills and other training pertinent to program participant
    goals.

  • Provide individual counseling to program participants as appropriate, focusing on emotional regulation, trauma impacts, life transitions, and goal development.

  • Manage and provide quality control for support services data, including data collection, data entry, and data review.

  • Ensure a comprehensive list of community supports is regularly updated and used.

  • In collaboration with the Program Director and team, ensure the program achievesexpected performance milestones in accordance with internal goals and expectations of funding sources.

  • Provide on-call support for resident emergency needs in coordination with the Program Team.

REQUIRED QUALIFICATIONS

  • Master’s degree in Counseling, Social Work, Psychology, Marriage and Family Therapy, or related field (required).

  • 2-4 years experience providing counseling and/or case management to youth and young adults.

  • Experience supervising staff

  • Strong expertise in Trauma Informed Practice

  • Strong knowledge of available community services

  • Expertise in youth and young adult development

  • Exceptional skills in engaging and assessing young adults and coordinating resources within families, institutions, communities, and educational systems

  • Ability to lift, push, pull at least 15 lbs.

ADDITONAL COMPETENCIES

The Manager of Support Services should demonstrate the following competencies:

  • Ethical behavior: Ensure that personal behavior and the behavior of others is consistent with the standards set forth by the organization and aligns with the values of the organization

  • Adaptability/flexibility: flexibility, versatility and tolerance in a changing/start-up/entrepreneurial work environment

  • Discretion: Act with discretion, particularly when handling sensitive issues and maintain confidentiality of all proprietary and personal data

  • Communications skills: Persuasive communicator with strong verbal and written skills as well as strong listening skills.

  • Relationship building: Establish and maintain positive working relationships with all stakeholders.

  • Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

  • Decision making: Assess situations to determine their level of importance, urgency and risk; make clear and timely decisions that further the organization’s best interest.

  • Problem solving/reasoning skills: Assess problems, identify root causes, gather and process relevant information, generate possible solutions, make recommendations and/or resolve the problem.

  • Maintain poise and professionalism: Ability to maintain poise and professionalism with a variety of audiences and in a variety of situations

COMPENSATION

Salary range is $62,000-$68,000 depending on experience.

Benefits:

  • Comprehensive health coverage, including medical, dental, and vision. Employer covers 95% of employee premiums and 50% of family premiums for medical insurance.

  • Generous paid vacation, sick, and 9 paid holidays

  • Professional development opportunities

  • Employee discounts at pet retail store and the Crossroads Cafe

Equal Opportunity Employer

Crossroads is an equal opportunity employer. We encourage all qualified candidates to apply regardless of race, color, religion, national origin, age, disability, veteran status, genetic information, gender identity, or sexual preference.

Management reserves the right to revise this job description at any time. This job description is not a contract for employment. Employee may be asked to perform other duties not listed in this job description.